Payment & Shipping & Returns

Payment:

    We use PayPal as a payment system.Your secure shopping is 100% guaranteed.You can pay by major credit cards such as VISA,Master,Amex,JCB even if you don't own PayPal account.If PayPal won't accept your credit cards,make a call or email to their Help Center.

    We also accept Western Union and International bank transfer.You will get 10% off for your orders if you use these two payment.Need the payment detail,please feel free to contact to us saleshotlineservice@gmail.com


Shipping:

    We will dispatch your package within 2-4business days when we received your payment.All the orders will be shipped by via fast and trackable shipping services.The tracking number will be sended to your register e-mail on our store.

All the orders are free shipping!Shipped by Normal Airmail,via fast and trackable shipping services.Average delivery 12 to 18 business days.

And We have two more better choices for the express delivery service:

1.Normal Airmail Delivery Schedule:

Just need pay about 10pound for the shipping fee,so please add items to your cart and use the shipping estimator on the cart page.


When the package leave our warehouse(we need 2-4days to process your products),and then the Average delivery time is below:


United Kingdom: 7 to 14 business days

Germany/Switzerland/Austria: 7 to 14 business days

Most of Europe: 7 to 14 business days

United States: 7 to 14 business days

Canada: 7 to 14 business days

Asian & Australia & New Zealand: 5 to 15 business days

Hong Kong: 2 to 4 business days

Japan: 5 to 7 business days

Mexico & South America: 12 - 25 business days

Middle East: 10 - 25 business days


2. Express Mail Service (EMS) / UPS / DHL / Fedex Delivery Schedule:

Shipping Cost about 28pound and up,please add items to your cart and use the shipping estimator on the cart page


When the package leave our warehouse(we need 2-4days to process your products),and then the Average delivery time is below:


United Kingdom: 4 to 7 business days

United States: 4 - 7 business days (up to 10 business days for Hawaii)

Canada: 4 - 7 business days

Europe: 4 - 7 business days

Hong Kong (Local Courier): 2-3 business days

Japan: 3 - 5 business days

Asia: 3 - 5 business days

Australia: 3 - 6 business days

Mexico & South American: 6 - 9 business days (*EMS shipping is highly recommended for these countries)

Middle East: 6 - 9 business days (*EMS shipping is highly recommended for these countries)


Tracking Guide:


1. We drop off parcels at the post office 2 to 4 business days after receiving your payment. 

2. It then takes 1 to 3 business days for the postal system to update their tracking system with the tracking numbers of our parcels.

3. After this period,enter tracking number and get tracking results,use this link to track your shipment:


Register Airmail: https://www.17track.net/en

DHL: http://www.dhl-usa.com/en/express/tracking.shtml

EMS China: https://www.17track.net/en


If you have any question, please do not hesitate to contact with us directly.

Links to local postal service websites:


United Kingdom: https://www.parcelforce.com/track-trace?trackNumber

United States:  http://www.usps.com/shipping/trackandconfirm.htm

Canada: https://obc.canadapost.ca/emo/basicPin.do?language=en

France: https://www.laposte.fr/particulier

Germany: https://www.deutschepost.de/de.html

Japan: https://www.japanpost.jp/

Singapore:http://www.singpost.com/

Australia: http://www.auspost.com.au/

Ireland: http://track.anpost.ie/track.html

New Zealand:  http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/TrackAndTrace/

Portugal:  http://www2.ctt.pt/feapl/jsp/pesqobjectos/public/pesqobjectosform.jsf?lang=01

Qatar:  http://www.imolink.net/qpost/ttchmail/tracktrace.htm

Spain:  http://www.correos.es/ENG/13-MenuRec2/01-MenuRec21/2010_c1-LocalizadorE.asp

Norway: http://www.posten.no/en/

Denmark: http://www.postdanmark.dk/tracktrace/indexUK.jsp

Turkey:  http://www.ptt.gov.tr/en/interaktif/kayitliposta-yd.php

Taiwan: https://www.post.gov.tw/post/internet/u_english/index.jsp?ID=21

Other Country: https://www.17track.net/en


Please note that our delivery methods of International Registered Airmail and Speedpost (EMS) require a signature upon delivery.This means that if there is no one to sign for the parcel in person when the postman delivers it to your address,it will be sent to a nearly local post office outlet.


A notice will be left at your address asking you to pick up the parcel at the post office.We are not responsible if you fail to pick up your parcel at the post office and it is returned to us because of this reason.


RETURN POLICY:


We inspect all items prior to shipping and guarantee all items to be free from manufacturer's defects.We wish to has 100% customer satisfaction.But Sometimes a return is inevitable and we accept appropriate returns and have set up a few guidelines to assure that returns are handled properly and fairly:


*For returns,please send us an email at saleshotlineservice@gmail.com by specifying your name and order number in the first instance.

*The Customer is responsible for all shipping and handling charges for product return.If we consider that the problem with the item is our responsibility (i.e.mistake on the requested model) will provide 100% full refund.

*All requests for returns due to mistaken shipments must be approved by us within Three working days of receipt of notification.

*Merchandise must be in new condition,you can open it,but don't make it dirty or altered.

*No credit will be issued on items damaged due to shipping problems and any other situations beyond our control.The shipping company is liable for shipping negligence and you may request damages from the shipping company.


WRONG ADDRESS DISCLAIMER:


It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Orders are generally shipped the next business day. If you made an error in your shipping address,please contact us at saleshotlineservice@gmail.com before 5pm EST the day of your order,so the address can be corrected for you.However,we will NOT be able to correct address errors for orders placed between 12am and 5am EST,as it will already be in processing or shipped.

If your order is already processing or has been shipped,we are no longer able to change the address.The only thing we can do is wait to see if the package gets returned back to us.If it does get returned back to our warehouse,we can then ship it to the correct address or provide you with a full refund.(NOTE: If you upgraded your shipping and the package was returned to us due incorrect address,if you'd like a refund,you will not be reimbursed for upgraded shipping fees)


Gifts for Family or Friends:


If the shipping address is different from the one on PayPal,please make a note when checkout at the "Remarks to Seller" of the address to be shipped.This way,our fulfilment staff can take note of this when sending our your parcels